CUSTOMER SATISFACTION SURVEY
The purpose of this evaluation is to rate ALARA's management, product quality and service performance. Your input will be used in the evaluation of future bids or proposals submitted by ALARA.
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STEP 1:
SECTION 1
Very Good (5)
Good (4)
Middle (3)
Bad (2)
Very Bad (1)
Innovation
Very Good
Good
Middle
Bad
Very Bad
Product Quality
Very Good
Good
Middle
Bad
Very Bad
Service Provided
Very Good
Good
Middle
Bad
Very Bad
Fidelity and Availability of Delivery
Very Good
Good
Middle
Bad
Very Bad
Complaint Care
Very Good
Good
Middle
Bad
Very Bad
Technical Assistance
Very Good
Good
Middle
Bad
Very Bad
Effective Communication
Very Good
Good
Middle
Bad
Very Bad
Responsiveness
Very Good
Good
Middle
Bad
Very Bad
SECTION 1 SCORE:
STEP 2:
How do you rate ALARA in the following areas?
SECTION 2
Very Good (5)
Good (4)
Middle (3)
Bad (2)
Very Bad (1)
Overall Customer Service
Very Good
Good
Middle
Bad
Very Bad
Delivery as Scheduled or Promised
Very Good
Good
Middle
Bad
Very Bad
Quality as Compared to Similar Products/Services
Very Good
Good
Middle
Bad
Very Bad
Price as Compared to Similar Products/Services
Very Good
Good
Middle
Bad
Very Bad
How Satisfied are You with ALARA Over All
Very Good
Good
Middle
Bad
Very Bad
SECTION 2 SCORE:
If performance is un-satisfactory for you, please tell us why in comments.
TOTAL SCORE:
THANKS FOR YOUR FEEDBACK.